Course Code: AX-EMS-002

Major Emergency Response Management

Planning, Leadership, Communication & Crisis Readiness

$3,950.00

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Course Overview

Major emergencies can disrupt operations, threaten people and assets, interrupt critical services, and significantly damage an organisation’s reputation. Effective emergency response therefore requires more than having a written plan—it requires clear leadership, coordinated decision-making, reliable communication and regularly validated response arrangements.

This practical Major Emergency Response Management training course provides participants with the knowledge and tools required to prepare for, respond to and recover from major emergencies. It examines emergency planning, command and control, stakeholder coordination, business continuity, crisis communication, media management and post-incident learning.

Learning Objectives

  • Explain the key elements of an effective major emergency response system
  • Identify potential emergency scenarios, consequences and response requirements
  • Develop and review practical Emergency Response Plans
  • Establish appropriate command, control and communication arrangements
  • Make effective decisions during high-pressure and rapidly changing situations
  • Coordinate emergency response activities across strategic, tactical and operational levels
  • Apply effective crisis communication principles when dealing with employees, customers, authorities, suppliers and the media
  • Understand how emergency response integrates with Business Continuity and Recovery
  • Protect organisational reputation through timely, accurate and transparent communication
  • Design, conduct and evaluate emergency response exercises
  • Develop effective debriefing, reporting and lessons-learned processes
  • Establish an action plan for strengthening organisational emergency preparedness

Who Should Attend

  • HSE / SHE Professionals
  • Emergency Response and Crisis Management Team Members
  • Fire, Safety & Security Professionals
  • Emergency Planning Professionals
  • Operations Managers and Supervisors
  • Facility and Site Managers
  • Risk and Resilience Professionals
  • Corporate Communications and Public Relations Professionals
  • Project and Programme Managers
  • Senior Managers and Department Heads
  • Shift Managers, Superintendents and Team Leaders
  • Professionals responsible for organisational emergency preparedness

Course Outline

This course covers the following core modules:

  • Emergency Response Planning & Preparedness
  • Command, Control & Emergency Decision-Making
  • Business Continuity, Risk & Organisational Resilience
  • Crisis Communication & Reputation Management
  • Leadership & Human Factors During Major Emergencies
  • Emergency Exercises, Validation & Continuous Improvement

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