• From: Mar 11, 2027
  • To: Mar 12, 2027
  • Duration:

    2 Days

  • Location:
Course Code: AX-LMS-009

Business and Corporate Etiquette

Maintaining Good Business Relationships

$1,250.00

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Course Overview

This practical course develops the professional etiquette, communication and interpersonal skills required to build and maintain effective business relationships.

Participants learn how professional behaviour, emotional intelligence, active listening, personal presentation and communication influence workplace relationships, reputation and professional success.

Learning Objectives

  • Understand the role of professional etiquette in building business relationships.
  • Create positive and professional first impressions.
  • Apply appropriate behaviour in formal and informal business situations.
  • Improve communication, active listening and interpersonal skills.
  • Adapt communication styles to different people and situations.
  • Demonstrate appropriate etiquette across email, messaging and online meetings.
  • Build confidence when networking and interacting with business contacts.
  • Handle difficult or sensitive situations professionally.
  • Apply appropriate etiquette at business meetings and social events.
  • Strengthen their professional image and personal presence.

Who Should Attend

  • Team Leaders and Managers
  • Sales Professionals
  • Marketing Professionals
  • Corporate Communications Professionals
  • Public Relations Officers
  • Public Affairs Specialists
  • Customer Service Professionals
  • Business Development Professionals
  • Administrative and Executive Support Professionals
  • Professionals seeking to improve their professional presence

Course Outline

This course covers the following core modules:

  • Professional Etiquette & First Impressions
  • Professional Presence, Communication & Networking
  • Business Etiquette Across Communication Channels
  • Meetings, Networking & Social Business Etiquette
  • Professional Relationships & Continuous Improvement

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