Additional information
| Course Duration | |
|---|---|
| Training Location | |
| Delivery Format |
- From: May 04, 2027
- To: May 07, 2027
-
Duration:
4 Days
- Location:
Course Code: AX-CYB-007
ITIL® 4 Foundation - IT Service Management and Service Value
Building, Managing and Improving High-Value IT Services
$1,950.00
Course Information
Course Overview
In today’s digital business environment, IT is no longer simply a technology support function. Organisations increasingly depend on reliable, secure and responsive digital services to achieve strategic objectives, enhance customer experience and maintain operational continuity.
The ITIL® 4 framework provides a modern approach to IT Service Management (ITSM), helping organisations create, deliver, support and continually improve technology-enabled products and services. ITIL 4 provides an end-to-end approach to service management and incorporates modern ways of working, including Agile, Lean and DevOps.
This comprehensive training course introduces participants to the key concepts, principles and practices of ITIL 4 and demonstrates how they can be applied to improve service quality, operational performance, customer satisfaction and business value.
Learning Objectives
- Explain the fundamental concepts of IT Service Management and ITIL 4
- Understand how IT services create value for customers, users and other stakeholders
- Explain the components and purpose of the ITIL Service Value System
- Apply the four dimensions of service management to different organisational situations
- Apply the seven ITIL guiding principles to service management activities
- Explain the purpose and structure of the ITIL Service Value Chain
- Understand how ITIL practices support the planning, delivery and operation of services
- Apply practical approaches to incident, problem, change and service request management
- Understand the importance of service level management and agreed service targets
- Identify appropriate IT service KPIs and performance measures
- Apply continual improvement techniques to improve service quality and business value
- Understand how ITIL can support digital transformation and modern operating environments
Who Should Attend
- IT Service Managers
- IT Managers and Heads of IT
- Service Desk Managers and Supervisors
- IT Support Professionals
- IT Project and Programme Managers
- Business Analysts
- IT Infrastructure Professionals
- Change and Release Managers
- Problem and Incident Managers
- Service Level Managers
- Digital Transformation Professionals
- Professionals involved in IT service improvement
Course Outline
This course covers the following core modules:
- IT Service Management and ITIL 4 Fundamentals
- The ITIL Service Value System
- The Four Dimensions of Service Management
- The Seven ITIL Guiding Principles
- The ITIL Service Value Chain
- Core Management Practices for Service Delivery and Support
- Service Continuity, Availability and Risk Management
- Supplier and Relationship Management
- Service Metrics, KPIs and Continual Improvement
- ITIL Implementation in the Digital Enterprise
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