Additional information
| Course Duration | |
|---|---|
| Training Location | |
| Delivery Format |
- From: Oct 04, 2027
- To: Oct 06, 2027
-
Duration:
3 Days
- Location:
Course Code: AX-BEX-007
Total Quality Management (TQM)
Building a Customer-Focused Culture of Quality Through Continuous Improvement, Employee Engagement, Process Excellence & Performance Management
$3,950.00
Course Information
Course Overview
Total Quality Management is an organization-wide approach to achieving sustainable quality through customer focus, employee involvement, process improvement, leadership and performance management.
This course provides a practical framework for embedding quality into organizational culture and everyday operations.
Learning Objectives
- Understand TQM principles
- Develop a customer-focused quality culture
- Identify quality improvement opportunities
- Engage employees in quality initiatives
- Improve processes
- Reduce quality-related costs
- Establish quality performance measures
- Strengthen supplier quality
- Integrate continuous improvement
- Develop quality improvement plans
Who Should Attend
- Quality Professionals
- Quality Managers
- Operations Managers
- Process Owners
- Engineers
- Supervisors
- Customer Experience Professionals
- Supply Chain Professionals
- managers responsible for organizational quality
Course Outline
This course covers the following core modules:
- TQM Foundations
- Customer Focus
- Quality Culture
- Process Management
- Continuous Improvement
- Quality Costs
- Supplier & Operational Quality
- TQM Implementation
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